Frequently Asked Questions
Does the tiramisu contain alcohol?
Does the tiramisu contain alcohol?
No, our tiramisu does not contain any alcohol.
What about dietaries?
What about dietaries?
Our tiramisu is halal, pregnancy safe (pasteurised eggs) and vegetarian.
We make Gluten Free options - this can be selected when you pre-order. We make a few gluten free cups of tiramisu everyday in the cafe. First come, first serve.
All our tiramisu may contain traces of nuts.
We don't have a vegan option.
Can I pre-order?
Can I pre-order?
You sure can! You can order our tiramisu here.
Do you deliver?
Do you deliver?
Unfortunately, we don't deliver regular orders at the moment.
We do deliver all custom orders for weddings and events.
Can I make a large order for a wedding or event?
Can I make a large order for a wedding or event?
Absolutely! If you need help with your large order or have any questions, please email us at hello@pintotiramisu.com.au, and we will be happy to assist you!
How should I store my tiramisu?
How should I store my tiramisu?
Store in fridge, and serve directly from fridge.
We recommend eating your tiramisu within five days of picking it up. Due to the delicate nature of our tiramisu, it can change in appearance, taste and texture when stored overnight, but it’s actually just as good, if not better, after a few days.
If you are in the enviable position of storing overnight (e.g. leftovers), our recommendation is to put it in the fridge in an airtight container.
Can I pick up my tiramisu at a different day/time than what I selected at checkout?
Can I pick up my tiramisu at a different day/time than what I selected at checkout?
Please email hello@pintotiramisu.com.au with as much notice as possible for any changes you would like to make to your order and we will do our best to accommodate.
I forgot to collect my pre-order. Can I get a refund or credit?
I forgot to collect my pre-order. Can I get a refund or credit?
If you can no longer make your collection, please let us know with as much notice as possible on hello@pintotiramisu.com.au and we will do our best to help.
We store uncollected tiramisu on-site in the fridge for a maximum of 24 hours after your pick-up window before discarding it.
Unfortunately, we cannot offer a credit or a refund for product that has already been prepared by our kitchen.
What is your return policy?
What is your return policy?
We do not accept returns of tiramisu that has left our premises.

